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Shipping




FREE EXPRESS SHIPPING AUSTRALIA WIDE ON ORDERS OVER $100


ALL AUSTRALIAN ORDERS ARE SENT WITH AUSTRALIA POST


COUNTRY FLAT RATE COST (AUD) DELIVERY TIME


AUSTRALIA * $10 FOR ORDERS UNDER $100 * 1-2 DAYS METRO

FREE EXPRESS SHIPPING FOR ORDERS OVER $100 * 2-4 DAYS (REGIONAL)


NEW ZEALAND *

Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 Business days

 

USA, CANADA & MEXICO  

Shipping costs: Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 business days

 

EUROPE: STANDARD SHIPPING 

COSTS: FLAT RATE OF $25.00 

SHIPPING TIME 5-12 BUSINESS DAYS

  • UK
  • SPAIN
  • FRANCE $25  *5-12 business days
  • GERMANY
  • ITALY
  • SWITZERLAND
  • SWEDEN
  •  

    ASIA: Flat rate of $25.00 Standard shipping

    SHIPPING TIME 5-12 BUSINESS DAYS

  • JAPAN
  • SINGAPORE
  • HONG KONG 
  • SOUTH KOREA
  • CHINA
  • TAIWAN

  • ALL OTHER COUNTRIES $40 Standard Shipping 5-12 business days


     

    Next day delivery is for addresses that fall within the Australian post network.  Delivery time excludes weekends and public holidays.  Orders placed before 1pm (Vic time) will be sent the same day.  Australia post will email you a tracking number once the order is in transit.  You can track the parcel online here : http:/auspost.com.au/parcels-mail/track.html#/track

     

    Please note, during sale periods or special promo sales, there could be a slight delay with shipments due to the capacity of orders.  We will endeavour to do our best to get all orders despatched within 2 business days during sale periods.

    We want to ensure your parcel will arrive securely so if you are not at home when your package arrives, Australia Post will leave a card which you need to take to the nominated Australia Post branch and pick up your parcel.  If you wish to have your order left unattended you can leave a comment during the checkout procedure.  Please be aware that if you chose this option, we will not be liable if your order goes missing.

    If you have not received your order within 4 business days of placing your order please email us on customercare@luella.com.au with your full name and order number and we will investigate immediately.

     

    Luella is not responsible for any lost or delayed parcels once lodged with Australia Post.

    In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 1 business day to arrange an agreeable alternative item, a backorder and/or a full refund.


    DELIVERY TIMES INTERNATIONAL ORDERS

    Delivery times are for metro/city areas.  Orders may be delayed due to customs clearance or if outside metro areas.  Luella takes no responsibility if such a delay occurs.  All orders placed before 1pm (Vic) time will be shipped the same day.  All orders placed after 1pm on a Friday will be shipped on Monday.  Delivery times exclude weekends and public holidays.

     

     

    INTERNATIONAL CUSTOMS FEES

    In the event that any customs fees, taxes and duties apply, they are the sole responsibility of the customer.  Luella is required to state the full value of your order on the package, and this will determine the applicable fees.  We suggest you contacting your local customs office if you are unsure of the applicable taxes and customs fees prior to placing an order with us.

     

    Size Chart

     Australian Women's Size Chart 

    Size 6/XS 8/S 10/M 12/L 14/XL 
    Bust 78cm 83cm 88cm 93cm 98cm
    Waist 63cm 68cm 73cm 78cm 83cm
    Hip 86cm 91cm 96cm 101cm 106cm

     

    International Size Chart
    SIZE AUS/NZ US UK EUR JAPAN
    XS 6 2 6 34 5
    S 8 4 8 36 7
    M 10 6 10 38 9
    L 12 8 12 40 11
    XL 14 10 14 42 13