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Shipping

 SHIPPING TERMS AND CONDITIONS

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

  • All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed before 2pm aest on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped SAME business day.

Australian Orders

All of our orders are shipped using Australia Post.

We offer FREE STANDARD POST SHIPPING ON ALL ORDERS OVER $100 in Australia.

All of our orders are dispatched and delivered with AUSTRALIA POST, using Australia Post satchels. 

At checkout you also have the option to select one of the following:

EXPRESS SHIPPING - To send your order via Express Post the cost is $10.  You should expect to receive your order in 1-3 business days depending on your location within Australia.  

STANDARD SHIPPING - For orders under $100 the cost is $8.  You should expect to receive your order in 3-7 business days depending on your location within Australia.

PICK UP IN STORE - FREE . Pick up at your convenience 6 days a week at Richmond store - 232 Bridge rd , Richmond. Orders for In store pick up are available for instant quick pick up once your order has been placed.

Add in the notes approximate time of your collection and our friendly staff will have your order stored away safely at our store for your collection at your convenience.

You are also welcome to phone our friendly staff for any instore pick up enquiries on 9429 4333 or email us : customercare@luella.com.au

 

International Orders

NEW ZEALAND 

Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 Business days

 USA, CANADA & MEXICO  

Shipping costs: Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 business days

 EUROPE: STANDARD SHIPPING 

Shipping costs: Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 business days

ALL OTHER COUNTRIES $40 Standard Shipping 10-20 business days

  • UK
  • SPAIN
  • FRANCE 
  • GERMANY
  • ITALY
  • SWITZERLAND
  • SWEDEN
  • ASIA
  • JAPAN
  • SINGAPORE
  • HONG KONG 
  • SOUTH KOREA
  • CHINA
  • TAIWAN
  •  

    International Customs Fees

    All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. 

    We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Luella is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.  We do not offer refunds for these costs.

    If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time. Luella is not responsible for the handling of an abandoned order.

     

    Order Tracking

    Once your order is packed and leaves our warehouse, you will receive an email with a tracking number so you can track the progress of your order. 

    You can track the parcel online here : http:/auspost.com.au/parcels-mail/track.html#/track

     

    Additional Information

    Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for lost or stolen packages or packages delayed in transit.

    Luella does not provide refunds to customers for failure to pay duties and taxes associated with their order.

    All our prices are in Australian Dollars (AUD) and does not include local taxes and import/custom duties for international orders.

    It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, Luella cannot offer reimbursement for this package.

    Please note, during sale periods or special promo sales, there could be a slight delay with shipments due to the capacity of orders.  We will endeavour to do our best to get all orders despatched within 2 business days during sale periods.

    We want to ensure your parcel will arrive securely so if you are not at home when your package arrives, Australia Post will leave a card which you need to take to the nominated Australia Post branch and pick up your parcel.  If you wish to have your order left unattended you can leave a comment during the checkout procedure.  Please be aware that if you chose this option, we will not be liable if your order goes missing.

    If you have not received your order within 5 business days of placing your order please email us on customercare.com.au with your full name and order number and we will investigate immediately.

    SHIPPING & RETURNS

    © 2021 Luella.

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    Size Chart

     Australian Women's Size Chart 

    Please use the below as a general guide based on Australian standard sizing. We stock a range of labels so sizing may vary. Please see product description for further sizing information or send us an email and we will be able to assist you.
    Some items will have exact measurements of the sizes in their description, please note these are flat measurements of the garment in centimetres. Please check our RETURNS POLICY before purchasing.

     

     

     

     

    International Size Chart
    SIZE AUS/NZ US UK EUR JAPAN
    XS 6 2 6 34 5
    S 8 4 8 36 7
    M 10 6 10 38 9
    L 12 8 12 40 11
    XL 14 10 14 42 13

     

    ★ Please leave a Review!

    Let customers speak for us

    488 reviews
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    (11)
    Very happy

    I was surprised at the quality and great fit of these pants. Sizing is pretty true, I ordered a 12. Will definitely buy another pair! Very comfortable

    Dixie denim trackie

    Dixie denim is look great I liked it. But I ordered size 8 I tried it on one time it’s kinda loose on my waist I couldn’t wear it and it does stretched if there was size 6 it would fit perfectly because I lose some weight from 57kg now I’m 45-47kg.

    Poor fit

    Poor fit. Very loose and low cut on the chest and short cut tight elastic waist. Would suit someone with a big bust and small waist. Colour is also more yellow than pictured. I bought on sale so I can’t return it. Unfortunately that means clothing bin.

    J
    BILLY JOGGER - KHAKI
    Jodie Greaves
    Very Comfy

    I love the billy jogger pant they’re so comfy to wear. Can wear them with most things. Good material and fits perfect !!

    J
    BILLY JOGGER - BLACK
    Jennifer Abbass
    Awesome Pants

    These cargos fit perfectly. Bought the black & the white. Definitely recommending.