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Shipping

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

  • All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed after 10am aest on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped the following business day.

Australian Orders

We charge a flat rate of $10.00 for orders within Australia and offer FREE shipping for orders over $100. 

All of our orders are dispatched and delivered with AUSTRALIA POST, using EXPRESS Australia Post satchels. 

The estimated delivery time is 1 - 3 business days, dependent on Australia Post’s delivery schedule.  In many cases, customers in metro areas will receive their package the day after it is shipped. Regional areas can take up to 3-5 working days.

 

International Orders

NEW ZEALAND 

Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 Business days

 USA, CANADA & MEXICO  

Shipping costs: Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 business days

 EUROPE: STANDARD SHIPPING 

Shipping costs: Flat rate of $25.00 Standard Shipping

Shipping time: 5-12 business days

ALL OTHER COUNTRIES $40 Standard Shipping 5-12 business days

  • UK
  • SPAIN
  • FRANCE 
  • GERMANY
  • ITALY
  • SWITZERLAND
  • SWEDEN
  • ASIA
  • JAPAN
  • SINGAPORE
  • HONG KONG 
  • SOUTH KOREA
  • CHINA
  • TAIWAN
  •  

    International Customs Fees

    All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. 

    We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Luella is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.  We do not offer refunds for these costs.

    If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time. Luella is not responsible for the handling of an abandoned order.

     

    Order Tracking

    Once your order is packed and leaves our warehouse, you will receive an email with a tracking number so you can track the progress of your order. 

    You can track the parcel online here : http:/auspost.com.au/parcels-mail/track.html#/track

     

    Additional Information

    Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for lost or stolen packages or packages delayed in transit.

    Luella does not provide refunds to customers for failure to pay duties and taxes associated with their order.

    All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

    It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, Luella cannot offer reimbursement for this package.

    Please note, during sale periods or special promo sales, there could be a slight delay with shipments due to the capacity of orders.  We will endeavour to do our best to get all orders despatched within 2 business days during sale periods.

    We want to ensure your parcel will arrive securely so if you are not at home when your package arrives, Australia Post will leave a card which you need to take to the nominated Australia Post branch and pick up your parcel.  If you wish to have your order left unattended you can leave a comment during the checkout procedure.  Please be aware that if you chose this option, we will not be liable if your order goes missing.

    If you have not received your order within 5 business days of placing your order please email us on luellarichmond1@gmail.com with your full name and order number and we will investigate immediately.

    Size Chart

     Australian Women's Size Chart 

    Please use the below as a general guide based on Australian standard sizing. We stock a range of labels so sizing may vary. Please see product description for further sizing information or send us an email and we will be able to assist you.
    Some items will have exact measurements of the sizes in their description, please note these are flat measurements of the garment in centimetres. Please check our RETURNS POLICY before purchasing.

     

     

     

     

    International Size Chart
    SIZE AUS/NZ US UK EUR JAPAN
    XS 6 2 6 34 5
    S 8 4 8 36 7
    M 10 6 10 38 9
    L 12 8 12 40 11
    XL 14 10 14 42 13