NEED STYLING ASSISTANCE?

Enjoy Styling Sessions at our Richmond boutique — now exclusively tailored to you for an elevated in-store experience.

Introducing Styling Sessions at our Richmond boutique, available by appointment. Get personalised wardrobe support, or simply browse and try on with access to our fitting rooms.

BOOK IN-STORE STYLING SESSION

BOUTIQUE HOURS

232 Bridge Road, Richmond VIC 3121

BY APPOINTMENT ONLY

Monday 10:00am - 4:00pm

Tuesday 10:00am - 4:00pm

Wednesday 10:00am - 4:00pm

Thursday 10:00am - 5:00pm

WALK-INS WELCOME

Friday 10:00am - 5:00pm

Saturday 9:30am - 4:00pm

Closed on Sundays and public holidays

Frequently asked questions

i'm a boutique regular and/or prefer shopping in-store. do i need to make an appointment?

To our locals and Richmond regulars—thank you from the bottom of our hearts for your continued in-store support.

Appointments are now required to visit our boutique from Monday–Thursday. No bookings are needed on Fridays and Saturdays with walk-ins welcome.

As always, every visit means so much to our small business, and we’re excited to welcome you into this new era of our boutique.

what are styling sessions?

Styling Sessions are our new in-store experience, designed to offer one-on-one, personalised support and elevate the way you shop.

Whether you’re refreshing your wardrobe, planning for an upcoming event, or simply looking for outfit inspiration, our team is here to help.

Book your Styling Session with us now and enjoy a more tailored, dedicated boutique experience.

how can i cancel/reschedule my appointment?

Any changes to your appointment must be made at least 24 hours before your appointment. Directly cancel or reschedule your appointment via your booking confirmation email. Alternatively, please contact our boutique via phone or email.

customercare@luella.com.au

03) 9429 4333

WHEN CAN I CLICK & COLLECT?

For Click & Collect orders, we kindly ask that you book an appointment with us in advance from Monday to Thursday. On Fridays and Saturdays, you’re most welcome to drop by for a walk-in. You will be notified via email when your order is ready to be picked up.

What if I don’t have an appointment? Can I walk in on the day?

If you do not have an appointment, walk-in visits may be accommodated subject to staff availability. Our team will do their best to assist you, however, entry cannot be guaranteed without a prior booking.

All walk-in visitors are required to comply with our conditions of entry, including providing their full name, mobile number, and email address upon arrival.

If we are fully booked, we kindly invite you to secure the next available appointment via our booking system, or visit us on Friday or Saturday when walk-ins are welcomed.

I'm not free on monday - thursday. when can i come in?

Don't worry, walk-ins are welcome every Friday and Saturday.

WALK-INS WELCOME

Friday 10:00am - 5:00pm

Saturday 9:30am - 4:00pm